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백지윤 ( Back Chi-Yun ) - 연세대학교 대학원 의학과
현대성 ( Hyun Dae-Sung ) - 연세대학교 대학원 의학전산통계학과
장세진 ( Chang Sei-Jin ) - 연세대학교 원주의과대학 예방의학교실
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Abstract
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Purpose: This study was conducted to investigate the influence of emotional labor, emotional dissonance, and burnout on nurse’s turnover intention and examine the effect of job satisfaction on the relationships among emotional labor, emotional dissonance, burnout, and turnover intention.
Methods: The sample consisted of 350 nurses recruited from 6 general hospitals in 2 cities in Korea. A multiple-group analysis was utilized. Data were analyzed using SPSS statistics 23 and AMOS 20.
Results: In the path analysis, turnover intention was directly related to burnout in clinical nurses who had a high job satisfaction (β=.24, p=.003), while it was indirectly related to emotional dissonance (β=.13, p=.002). In the multiple-group path analysis, turnover intention was directly related to emotional dissonance (β=.18, p=.033) and burnout (β=.26, p=.002) for nurses with low job satisfaction.
Conclusion: These results indicate that manuals and guidelines to alleviate the negative effects of emotional labor, emotional dissonance, and burnout, and to increase job satisfaction are strongly required to reduce turnover intention in nurses at the organizational level as well as at the individual level.
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KeyWords
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감정, 간호사, 소진, 이직, 직무만족도
Emotions, Nurses, Burnout, Personnel turnover, Job satisfaction
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원문 및 링크아웃 정보
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등재저널 정보
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